Delivery Service
We provides convenient and prompt delivery service. Shipping and delivery areas divided to 3 categories.
Shipping to: Hong Kong & Macau
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*Please note: No delivery service for the off-shore island (included Discovery Bay, Ma Wan etc).
other remote areas will need an extra charge and add one more delivery day, please contact us for details.
Shipping to: Mainland China
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Shipping to: Other International Countries
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Terms & Conditions | ||||||||||||||||||||
Order Processing Time Pro-Balance business hours from Monday to Friday, 9am-6pm (excluding public holidays, storm signal 8 and Black Rainstorm Signal). We will process the order promptly while payment is verified. Since order processing cut-off time at 5p.m. daily, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. We do not responsible for the delays due to customers, custom tax, holidays and other international factors. However, we will try our best to complete your shipment. ............................................................................................................................................................................................ Delivery Policy If the parcel is returned to us due to recipient refuse to pay additional charge or tax, refuse to provide ID copy, unable to make import declarations or parcel refused by recipient. If you want to redelivery, we will charge you the logistic fees (including two ways delivery fees) and 10% handling charge of the value of products. If you want to refund, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. For details, please kindly refer to Customs & Tax and Undeliverable orders. Since Custom Policies vary widely from Province/ Cities and it will be process randomly, your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Pro-Balance has no control over these policies and does not assume responsibility for order return caused by Custom policies. ............................................................................................................................................................................................ Exchange Policy Pro-Balance is dedicated to provide the best service to customers. If there are any problems in the goods sold, such as damaged or incorrect, please notify us within 7 days in order to make the best arrangement for you. You should send back the purchased goods. If the return is a result of our faults, we will pay the shipping fee. Otherwise, consumers are responsible for the shipping fee. Each order can be returned for once. All matters regarding to the return policy, Pro-Balance remains the right of final approval and decisions.
Each order can be returned for once. All matters regarding to the return policy, Pro-Balance remains the right of final approval and decisions. ............................................................................................................................................................................................ Return Order
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